Information Material

A Guide for Public Servants in Serving Vulnerable Populations 2025

Organization: Ombudsman
Summary: The publication of the Guide for Public Servants in Serving Vulnerable Populations 2025, is an initiative of the Ombudsman, aiming to strengthen the administrative capacity of the public sector in the field of serving our fellow citizens from vulnerable and special population groups. The Guide includes specific and general practical guidance and advice on behaviour, accessibility, communication methods and techniques, clarification of critical concepts as well as information on the main legislative provisions and referral possibilities, based on both the uniqueness of each group of vulnerable citizens and the need for horizontal awareness and consistent practice.
Languages: Greek
Year: 2025

A guide to responding to and managing incidents of violence against LGBTQ+ citizens

Organization: Ministry of Citizen Protection - Hellenic Police
Summary: With this guide, under the form of an order, for the first time all Police personnel of all Services of the Hellenic Police must be informed in writing about the legal framework for the respect and protection of the Human Rights of LGBTI persons and commit themselves to protect them from racism and discrimination in the performance of their duties. The guide is thorough and sets out the legal framework for respecting and protecting LGBTI people and then goes on to discuss the terms that a police officer is required to know. Finally, it lists all the elements that help to investigate the racist motive of a hate crime in the field.
Languages: Greek
Year: 2022

A guide to trade union support for victims of unlawful discrimination, violence and harassment at work

Organization: General Confederation of Greek Workers (GSEE)
Languages: Greek

Awareness-raising guide for preventing and responding to bullying on issues of sexual orientation and gender identity

Organization: Centre for Research on Equality Issues
Languages: Greek
Year: 2018

Code of Ethics and Professional Conduct for Public Sector Employees

Organization: Ministry of the Interior
Languages: Greek
Year: 2022

Developing Intercultural Skills and Managing Diversity

Organization: National Centre for Public Administration & Self-Government (ed.)
Languages: Greek

Diagnostic Tool for Assessing National Hate Crime Victim Support Systems

Organization: OSCE/ODIHR
Languages: English
Year: 2021

Guide to Ethical and Professional Conduct for Workers in Social Care Facilities for Women and Girls with Disabilities who are victims of gender-based violence

Organization: General Secretariat for Demography and Family Policy and Gender Equality
Languages: Greek
Year: 2022

Guide to prevent and address discrimination against LGBTQ+ people in tourism businesses

Organization: Ministry of Tourism
Languages: Greek
Year: 2023

Guide to the rights of victims of racist crime

Organization: Ministry of Justice
Languages: Greek, English, French, Albanian, Russian, Georgian, Farsi, Arabic, Pashto, Urdu
Year: 2021

Guidelines for Educators on Countering Intolerance and Discrimination against Muslims – Addressing Islamophobia through Education

Organization: OSCE/ODIHR, the Council of Europe and UNESCO
Summary: supports educators in countering intolerance and discrimination against Muslims. Is intended for a wide audience, including teachers, principals and head teachers, education policymakers and officials, teacher trainers, teacher unions and professional associations, and NGOs. The Guidelines are relevant for both primary and secondary education and can also be used in non-formal education settings.
Languages: various languages

Handbook of guidelines on women and girls with disabilities for all services involved in the reception of asylum seekers

Organization: General Secretariat for Demography and Family Policy and Gender Equality
Languages: Greek
Year: 2023

Hate Crime Factsheets

Organization: OSCE
Languages: English, Albanian, Bosnian, Bulgarian, Croatian, French, German, Hungarian, Italian, Latvian, Lithuanian, Macedonian, Norwegian, Romani, Russian, Serbian, Slovak, Spanish, Turkish, Ukrainian

Information material on the National Mechanism for the Investigation of Arbitrary Incidents

Organization: Ombudsman
Languages: GR, EN, ALB, AR

Intercultural training on migration, international protection and social integration of third-country nationals

Organization: National Centre for Public Administration & Self-Government (ed.)
Languages: Greek

NATIONAL ACTION PLAN AGAINST RACISM AND INTOLERANCE 2020 – 2023

Organization: Ministry of Justice
Languages: EL, EN
Year: 2021

Racist violence: Circular of the Prosecutor’s Office of the Supreme Court for a more effective response to the phenomenon (circular 3/2024)

Organization: Prosecutor of the Supreme Court
Summary: In more detail, the Prosecutor's Office first stressed that the State through its institutions must condemn these unacceptable acts of racist violence, not only verbally, but also practically by any legal means. These conducts, which do not fit the cultural values of our country, but are manifestations of a small minority with mob psychology, must be dealt with decisively and immediately, because this is what the rule of law and the overwhelming majority of citizens demand. Furthermore, the prosecution authorities must always, but especially in cases of committing offences with racist characteristics (Article 82A of the Criminal Code, as in force after Law 5090/2024), as well as in any crime with anti-social characteristics, such as the use of violence or the threat of violence (domestic violence, fan violence, etc.), they must act immediately, in cooperation with the police, to arrest the perpetrators and follow the flagrant offense procedure (Article 417 et seq. of the Code of Criminal Procedure).
Languages: Greek
Year: 2024

Resources for Hate Crime Victim Support – project on Enhancing Stakeholder Awareness and Resources for Hate Crime Victim Support (EStAR)

Organization: OSCE/ODIHR
Summary: Equips state and non-state actors with the necessary tools and resources to ensure that hate crime victims are protected, enjoy full access to justice and receive tailored specialist support.
Languages: various languages
Year: 2020-2022

Respect makes a difference: Guide for civil servants

Organization: Ombudsman
Languages: Greek
Year: 2018

Training and Certification Package for Intercultural Mediators

Organization: Institute of Labour of the General Confederation of Greek Workers (GSEE)
Languages: Greek
Year: 2025