Hotlines
Implementing body:
Emantes
Cost:
Standard online charges
Coverage area:
Nationwide
Target groups:
18+ LGBTI+ people with refugee background or asylum seeker
Service languages:
Greek, English, Arabic, Farsi, French, Greek, English
Comments:
The Emantes Support Line operates with automatic translation (Google translate & DeepL) for languages other than Greek and English. Any further intervention (assessment, meetings with professionals) is done through interpreters, if necessary.
Telephone:
WhatsApp: +30-6971693446
Website:
https://emantes.com/support-line/
Email:
info.emantes@gmail.com
Implementing body:
Greek Council for Refugees
Coverage area:
Athens, Thessaloniki, Kos, Lesvos, Evros, Crete
Target groups:
Refugees (adults-minors-vulnerable groups)
Service languages:
Greek, English, French, Arabic
Comments:
25 Solomou Str., Athens, P.C. 10682
Implementing body:
Hellenic Police
Coverage area:
Greece
Target groups:
Victims of racist violence
Implementing body:
Special telephone line for complaints (Hellenic Police)
Coverage area:
Nationwide
Target groups:
Victims of racist violence
Service languages:
GR/ENG
Comments:
Services for the deaf: +30 6972011110 (Viber, WhatsApp), operating 24 hours a day and complaints are anonymous
Telephone:
11414, 210647675
Email:
hatecrimesunit@astynomia.gr
Implementing body:
Ministry of Health / NKUA
Target groups:
Victims of racist violence
Telephone:
10306
Implementing body:
Cyber Crime Division
Telephone:
11188
Email:
ccu@cybercrimeunit.gov.gr
Implementing body:
Ministry of Social Cohesion and Family/General Secretariat for Equality and Human Rights
Cost:
Free
Coverage area:
Nationwide
Service languages:
GR/ENG. The line also employs 2 interpreters who serve the needs of Farsi-speaking and Arabic-speaking women. Through an audio message, women are informed of the exact times and days when interpretation is available.
Comments:
It operates 365 days a year on a 24-hour basis. For women victims of all kinds of gender-based violence, domestic violence, women who have been subjected to sexual harassment, attempted rape or rape, women who have been victims of prostitution or trafficking, etc. The line can also be used by citizens and institutions to obtain information on issues related to the prevention and treatment of violence against women. The target group of all structures has been expanded to include not only women victims of gender-based violence but also women victims of multiple discrimination (refugees, single parents, Romani people, women with disabilities, etc.).
Telephone:
15900
Email:
sos15900@isotita.gr
Implementing body:
Ministry of Social Cohesion and the Family/National Social Solidarity Centre (EKKA)
Cost:
Free
Coverage area:
Nationwide
Comments:
It is staffed with specialized Social Workers and Psychologists and is addressed to those who face difficulties or problems of a psychosocial nature, but mainly addressed to individuals, families and vulnerable population groups, who are going through some form of crisis or in a state of emergency, such as, for example, victims of domestic violence, adults and elderly people in need of immediate psychological support and social assistance, people in crisis and/or at risk of harm, victims of trafficking for sexual or economic exploitation, victims of natural and other disasters, etc. It operates 24 hours a day, seven days a week and all year round.
Telephone:
197
Implementing body:
11528-Next to you Thessaloniki Pride Plenary Assembly of the Greek Bar Associations (OLKE) Athens Pride Positive Voice
Cost:
Each call from Cosmote's fixed network is charged with a local time charge (€0.18/minute including 24% VAT and 5% Fixed Telephony Subscriber Fee). As far as the charge from Cosmote's mobile network is concerned, it amounts to €0.188/minute including 24% VAT and 10% Mobile Telephony Fee. The charges for any other fixed and mobile telephony provider differ and are charged according to the applicable price list. Following an official request, Vodafone Greece ensured zero charges to the five-digit number 11528, from mobile prepaid or mobile contract numbers and from Vodafone prepaid mobile phones even without a balance. The above free feature does not apply to Vodafone fixed telephony contracts.
Coverage area:
Athens
Target groups:
Psychological Support Line "11528 - NEXT TO YOU" for lesbian, gay, bisexual, transgender, queer and intersex people, their families and teachers.
Service languages:
GR
Comments:
Anonymous and confidential sessions with psychologists specialised in LGBTQ+ identity issues. Assistance to parents, teachers and family members of people coming out. Interventions or guidance on transphobia/homophobia incidents in schools. Although it does not provide legal services, it does provide guidance and referrals to specialised agencies.